Jewelry Care

Storing in a dry place/avoid chemicals/be careful of hand knocks/remove before shower, swimming, workout.

Place it on crystal gravel/cluster for at least 6 hours.
Place it under the full-moonlight, can cleanse and change the crystal energy.
We provide “Energy Cleansing Service” with multiple cleansing methods, ranging from Clear Quartz, Natural Mineral Water, Herbal Incense, Burnt White Sage, to Natural Oil Diffuser. Special cleansing requests can be made for an additional charge of 10 SGD per item.
We also have “Temple Blessing Service” for those who wish their crystals to possess stronger positive energies. This service is available for an additional charge of 15 SGD per item. You can add the service at checkout.

Size

Women are generally fit 16cm to 18cm sizes, and men generally fit 18cm to 20cm sizes.

We will happily exchange your item within 14 days of purchase. Please send us your request from Contact Us page.

We provide customization service, the design fee starting at 15 SGD. Please send us your request from Contact Us page.

Track Your Order: Use the tracking number sent to your email to check the status on the carrier’s website.
Check for Delivery Notices: Look for any missed delivery slips or check with neighbors.
Verify Shipping Address: Ensure the shipping address you provided is correct.
Contact the Carrier: Contact the carrier directly to check the package status and what to do next.
Contact Us: If you still can’t locate your package, email us at support@lumosio.com with your order number for assistance.

If your package is marked as delivered but you haven't received it, and you've checked with your neighbors and around your property, please contact us immediately at support@lumosio.com. We will initiate an investigation with the carrier and work with you to resolve the issue.